Need to complain. I tried to call my doctor’s office and it was impossible to speak to a person. The AI kept telling me over and over that they care about my pronouns. I don’t care about my pronouns, I just wanted to speak to a person. It’s Seattle idk what I expected
My relative’s doctors kept calling to confirm his upcoming appointment, after he died…in the same hospital.
First off, I’m really sorry about your relative and I hope you’re doing well. That’s terrible. Secondly, that isn’t something that can be purely blamed on an automated system. There were people at multiple steps who could have made that stop happening and just didn’t.
I have a funny one. In med school I had a patient with a BMI of 6,000+ and as most probably know 30+ is obese. As a med student I didn’t have the power to change the chart, and I had to go find the charge nurse, which was a struggle in and of itself, and then get her to change it. It took like an hour of my time and her like 15 minutes because she didn’t know how. Someone had entered their height as 5.6 inches instead of 5’6" and we struggled with that. I could have been learning that whole time. We need quality support staff so badly.