Just so tired of almost every time a doctor submits stuff to insurance, we have to be the ones to make multiple phone calls to both the doctor’s office and insurance to iron everything out, figure out what the issue is (it’s always a different issue), and basically be the go-between for the office and insurance. What am I paying $500+/month for?! It’s like paying for the privilege of having an exhausting part-time job.
And yes, I understand that insurance wants to weasel out of paying anything, but this isn’t even shadiness, just straight up incompetence and lack of communication/following procedures. The amount of emotional energy we have to spend untangling this stuff leaves us drained.
Sounds to me like either your doctor’s billing department or your insurance company sucks. (Or both)
In the decade I’ve had my current insurance, I don’t think I’ve ever had to call them.
I still think our healthcare system is absolute bullshit, but I don’t think this is a specific problem inherent to it.
My insurance requires me to take personal action a couple times a year to say I stilll need to take the same medication I have taken for a decade, and that the other cheaper generics don’t work. They won’t take this answer from the doctor’s office and won’t stop asking.
They also don’t provide the pharmacist with a clear error that this is the reason they deny filling a prescription. I have a reminder now each year that I will be denied that month because of this bullshit and that I need to call.
Also, I can’t call early.