I went to dunkin’ the other day and asked for an iced latte with less ice because it’s winter and I wanted less ice. They gave me a cup that was halfway full of coffee. So I asked why and they told me they press a button on a machine, it fills it halfway full with coffee and then they add ice. So when you get a medium iced latte, you’re not actually getting a medium latte, you’re getting a small or a kids size nowadays of coffee, and then they just fill the rest of it with ice. If you ask for less ice, no screw you, you’re not getting the full amount of coffee that you paid for…

I have never heard of this in any other country. What the hell?

  • intensely_human@lemm.eeEnglish
    3·
    8 hours ago

    For Dunkin’ Donuts as such, that one interaction is a single cell in an enormous crystal of interactions. Dunkin should write a procedure for this particular case because it’s going to happen millions of times.

    And their procedure, to keep those thousands of customers, should be to fill up the cup.