TornadoRex@lemmy.worldtoSysadmin@lemmy.ml•Serious question, how does your company view the First-Line Support?
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1 year agoYou also have to think about what metrics your company is using for them. A lot of times for front line phone support it’s length of call. They’re not going to dig in they’re going to push it to the first relevant department they can.
That’ll fix it 👍