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Cake day: September 14th, 2024

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  • exasperation@lemm.eetoLemmy Shitpost@lemmy.worldOk boomer
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    8 hours ago

    In the name of theft prevention and legal compliance, they do not give self checkout customers the same powers as actual cashier employees:

    • Self checkout customers cannot verify their own age for age-restricted items.
    • Self checkout customers cannot scan something and report the number of duplicates (e.g., scan a can and punch in that you’re buying 8 of them).
    • In most stores, self checkout customers are policed by the system to make sure that each item is placed onto a scale that weighs everything, and stops the process if weights don’t match up.
    • The ergonomics and flow of self checkout doesn’t allow for a conveyor belt style rapid scanning, because a self checkout station is a tighter space and tends to require bagging as you scan, instead of scanning and bagging separately and independently.
    • The frequency of produce code entries means that customers tend to be much slower to enter foods that don’t have bar codes.

    As a result, self checkout tends to be slower for customers who have more than 20 items. That might be offset if there’s a longer line for regular cashier, but if there’s no line the employee cashier is much faster.