I think there’s a bit of a sea change in business generally where arbitration ended up being worse for corporations if too many customers/employees used that option because it meant paying a bunch of money for each case instead of dealing with one class action suit.
While the arbitration courts themselves are generally biased to corporate interests, it’s not enough of a thumb on the scale to make up for the huge downside.
Looks like it’s also a variant of Synergy, so I guess it’s just the same. There’s a lot of different forks of it, I’m not sure which one is the ‘best’ these days.