I went to dunkin’ the other day and asked for an iced latte with less ice because it’s winter and I wanted less ice. They gave me a cup that was halfway full of coffee. So I asked why and they told me they press a button on a machine, it fills it halfway full with coffee and then they add ice. So when you get a medium iced latte, you’re not actually getting a medium latte, you’re getting a small or a kids size nowadays of coffee, and then they just fill the rest of it with ice. If you ask for less ice, no screw you, you’re not getting the full amount of coffee that you paid for…
I have never heard of this in any other country. What the hell?
If I go to a juice bar and order a drink made with one orange, one banana, one kiwi, and two scoops of ice, blended to fill a cup, I fully understand that it’s not the ice I’m paying for. If I ask for the same drink without ice, I don’t expect them to throw in another orange and half a banana to fill the cup.
I don’t disagree that with something like soda or coffee, it costs them nothing to replace the ice with more drink. But I also don’t feel entitled to guilt them if they don’t. They’re serving the same amount of drink to everyone - I just prefer mine without ice.
I more or less agree. In your juice bar example we’re talking about lower margin perishables. Totally makes sense there. The beverage in question was a coffee drink which is, frankly, pretty high margin. Especially with the ice. The problem with this thread is people moving to hypotheticals when a fact check was literally a click or so away.
Facts aside - Anyone who’s worked in hospitality or the service industry generally understands doing a solid for a customer will typically pay dividends as they will return to spend more money later. This was clearly an opportunity lost, objectively speaking.
LOL do you think Dunkin Donuts give a flying f about one customer possibly coming back in the future and maybe buying an extra coffee some time because they got a bit extra?
The cashier is doing what they’ve been told to do by their minimum wage, shitty job and f them for not breaking the rules and maybe even getting fired for not giving a stranger free coffee?
For Dunkin’ Donuts as such, that one interaction is a single cell in an enormous crystal of interactions. Dunkin should write a procedure for this particular case because it’s going to happen millions of times.
And their procedure, to keep those thousands of customers, should be to fill up the cup.
See what I did there? Neat.
This argument you are pushing here is purely based in fantasy… or some pretty weak attempt to troll. Unless you have some first hand experience in that chain (you don’t) you are just engaging in a straw man argument.
The costs of the coffee both hot and cold have been posted. Your assessment falls completely flat factoring in that cost or just exercising some basic common sense.
Anyone can lookup prices, please show me where on those prices it shows a volume or weight of coffee that you can expect to receive. Unless it shows that, you can’t compare shit.
You also don’t know what a straw man argument is.
I did some research. I’ve even provided industry perspectives on the situation.
Your turn to provide something more than what amounted to negging followed by at best an opinion constructed out of pure fantasy.